Customer Service

10-Day Return Policy

Here at Melting Point, if our customer is not fully satisfied, we're not fully satisfied.  Therefore, we have devised a return policy with our customers needs in mind.  Our policy gives you the freedom to return merchandise if you are not fully satisfied with it.  You may return any item from our store within 10 days of its pick up or shipment for an exchange or refund. Once we have received your order, your refund will be processed immediately.

 Our Return Process

Please be aware that not all items may be returned for a full refund.  

Items that have been sized from the original stock size, engraved, damaged, or have been altered by anyone other than Melting Point, or show signs of wear and tear will not be considered. Custom designs that have been constructed to your specifications and made with your approval, can not be returned. Returns without a return code, and packages that are improperly packaged or uninsured will be refused receipt.  We will not refund shipping & handling charges, gift wrapping, or any other additional charges.  You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.  We will not accept CODs or third party billing for returned merchandise.

Damaged or Defective Items

If you receive an item that is damaged upon arrival, please call us immediately.  It is important that you contact us before returning the item, so that we may assist you with return shipping fees.  If you do not contact us you are responsible for all return shipping charges.

Before you call, please have your order number available, and please prepare a detailed description of the damage or defect before contacting us.

How to Prepare a Return
To return an item, please follow our simple guidelines:
 

Your Return Code
E-mail us your request for a return code detailing the reason for your return.  If possible, provide us with a phone number where we can reach you. You will then be contacted and given a return code. Write this code on the outside of the box. Packages without the return authorization code will not be accepted.

Package Your Return
Include all original packaging and collateral material. For security reasons, address the package to Melting Point, but please do not write jewelers or jewelry anywhere on the outside of the box.

Insure Your Package
Ship your package via US Postal Service Registered Mail, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Melting Point.

Our Privacy Policy

Your privacy is important to us. This privacy policy is designed to inform you of what information Meltingpoint collects, why we collect such information and how we use the information we collect.

As a policy, Meltingpoint does not sell, trade or rent your personally identifiable information to third-parties, unless you have granted us permission to do so.

In addition to the uses set forth above, if you contact one of our diamond and jewelry consultants (and provide personally identifiable information to the consultant) or submit a request or inquiry through our Web Site, we will use your information to respond to your inquiry or request and to provide you with any other additional information that we believe may be helpful or interesting to you.

If you place an order with Meltingpoint, in addition to the uses set forth above, we will use your personally identifiable information to confirm your order, prevent and detect fraud or abuse, respond to your requests or inquiries, provide you with other administrative information regarding your order and provide you with any other information we deem helpful or interesting to you.

If you do not want to receive communications from us please email us and we will remove you from our contact list.

Compliance with Law and Fraud Protection
We may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Service Providers
We may share your personally identifiable information with authorized third party partners, agents and contractors. For example, if we need to ship something to you, we must share your name and address with a shipping company. Examples of other third parties that we may share your personal information with include: webhosting companies, fulfillment companies (e.g., companies that fulfill product orders), jewelers, assemblers, data analysis firms, affiliates, third party consulting or marketing firms and e-mail service providers. Additionally, if you use a credit card or other financing alternative to place an order with Meltingpoint, to confirm and process your order we will share your personally identifiable information with such financing company. These third parties only receive personally identifiable information if such information is needed to perform their function(s), and they are not authorized to use any personally identifiable information for any other purpose(s) other than the purpose(s) set forth by Meltingpoint. We only provide third-parties with the minimum amount of personally identifiable information necessary to complete the requested service, product or transaction.

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We use cookies on certain pages of our Web Site to, among other things, analyze our web page flow, measure promotional effectiveness, deliver you a more customized shopping experience, track visits from our affiliates and partners and allow the use of our shopping cart. Meltingpoint does not use cookies to store or collect any personally identifiable information. You are always free to decline our cookies if your browser permits.

Security
Meltingpoint is committed to the protection of the personally identifiable information that you share with us. We utilize a combination of security technologies, procedures and organizational measures to help protect your personally identifiable information from unauthorized access, use or disclosure. For example, we store the personally identifiable information you provide on computer servers with limited access. Additionally, when we transfer sensitive personal information (for example, credit card information) over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology.

Updating Your Information
If the personally identifiable information Meltingpoint has gathered from you changes or you would like to revise such information, we will gladly correct or update any personal data you have previously provided to us. To request a change or update to your personal information, please send an e-mail to meltingpoint@verizon.net or call us at 716-856-7599

Your Consent to Meltingpoint's Privacy Policy
By using this Web Site, you agree to Meltingpoint's privacy policy. This is our entire and exclusive privacy policy and it supersedes any earlier version. We may occasionally update this privacy policy. When a revision is made we will revise the "last updated" date on this page. We encourage you to periodically review this privacy policy to stay informed about how we are protecting your information. Your continued use of this Web Site constitutes your consent to this privacy policy and any updates.

Last updated on 8-4-06

Contact Information

You may reach us directly by calling us at (716) 856-7599. Our postal address is:

    Melting Point
    255 Delaware Avenue
    Buffalo, New York, 14202

Or you can also email us at  meltingpoint@verizon.net with any questions you may have regarding our company or any product you see featured.

We are also part of the Buffalo Better Business Bureau online reliability program. Please click on the seal below for more information.



 
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